Refund policy
REFUND AND RETURNS POLICY
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COFFEE RETURN POLICY
If you are unsatisfied with your coffee purchase from Brand 425 Coffee at www.brand425.com for any reason, please contact us at roastmaster@brand425.com within 14 days of receiving your delivery. In your return request, please include your name, order number, and the items you would like to return or replace and the reason for the return or replacement.
Please allow us up to 3 business days to review your request. If you qualify for a return or replacement, a representative will provide you with instructions on how to return you unused item or items in order to receive a refund or replacement.
To receive a full refund, all unused product or products must be returned unopened and in the original packaging, at the customers expense. Please include your name and order number in the return shipment so that we will be able to identify your return when it arrives at our facility.
Once a return shipment had been received, identified, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of the purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
DAMAGED, DEFECTIVE, or INCORRECT ORDER RETURN POLICY
If your item or items was/were damaged during transit, defective, or your received incorrect items with your shipment, please contact us at roastmaster@brand425.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order number, a description of the items that were damaged, defective, or incorrect, and a brief explanation of the return request.
Please allow us up to 3 business days to review your request. If you qualify for a return or replacement, a representative will provide you with instructions on how to return you unused item or items in order to receive a refund or replacement.
Please include your name and order number in the return shipment so that we will be able to identify your return when it arrives at our facility.
Once a return shipment had been received, identified, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of the purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
MERCHANDISE RETURN POLICY
If you are unsatisfied with your non-coffee merchandise purchase from the Brand 425 Coffee website at www.brand425.com for any reason, please contact us at roastmaster@brand425.com within 30 days of delivery.
We are happy to offer refunds or exchanges on all non-coffee merchandise that is returned to us, in new unused condition, in the original packaging, and within 30 days of delivery. Non-defective products are subject to a 15% restocking fee.
In your merchandise return request, please include your name, order number, a description of the items that you would like to return, and the reason for the return. Please allow up to 3 business days for us to review your return request.
If your quality for a return, a representative will reply with instructions on how to return the item. To receive a refund or exchange, the product or products must be returned at the customer's expense. Please include your name and order number in the return shipment so that we can identify your return when it arrives at our facility.
Once a return shipment had been received, identified, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of the purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
CONTACT US
If you have any questions regarding shipping or return, contact us using the information below.
Email: roastmaster@brand425.com
Phone: 409-679-9334
Hours: Monday - Friday 9AM - 4PM (CST)